1. What is the guarantee that the delivery arrives at the given address?
2. How long does my parcel’s delivery take?
3. When do I get informed about the vehicle’s arrival to pick up the delivery and what is the expected time of arrival at the final destination?
4. How shall I pack my parcel? Can I use e.g. a suitcase for it, or do I have to put it into a box? And how should I close it?
5. What can be delivered by this kind of service?
6. Will my parcel be opened by anyone?
7. How often are parcels delivered?
8. When shall I pay the transportation fees?
9. What size is the largest parcel I can send?
10.Do I order by simply sending the completed form, or can I still cancel the order afterwards?
11. What kind of insurance do you have and do I have to take any insurance policy?


1. What is the guarantee that the delivery arrives at the given address?
We prepare a uniquely numbered registered Consignment note for every shipment as an evidence of posting and delivery; besides, an invoice is attached to each freight, detailing all delivery fees. These documents make any shipments traceable and clearly identifiable.

2.  How long does it take for my parcel to be delivered?
It usually takes 3-12 days following pickup, for consignments to be delievered to the destination addresses, but we always try to minimize the transit time.

3. When do I get informed about the vehicle’s arrival to pick up the parcel and what is the expected time of arrival at the final destination?
Upon confirming the orders, we indicate the expected days of pick up and delivery of the packages.
Text messages are sent to all concerned customers about the expected time of the Courier's arrival depending on traffic, indicating a 3-hour interval. The texts are sent out between 3 and 6 PM the day before pickup and delivery in Hungary; also the Text notices are sent out between 12:00-16:00 Friday preceding the UK shipping period. Our courier gives a call shortly before his arrival relevant to the exact time of the delivery. The time when the notices are being given might be slightly later in act of god situatoins.

4.  How shall I pack my parcel? Can I use e.g. a suitcase for it, or I have to put it into a box? And how shall I close it?
Please read the "Packaging" menu for more details. There isn’t any definite instruction concerning the method of packing: a box, a suitcase, a bag, or foil, bubble foil, cardboard, pallet, dolly, cage, can be used for packing, as well, in case they are appropriate for the delivery and can be fixed suitably. The cover, the inside and outside wrapping and closing should make it impossible for anyone to access the content without damaging the cover.

5. What can be delivered by this kind of service?
Boxed or packed deliveries that can be legally transported on the road can be delivered by this kind of service, namely: suitcases, bags, motorbikes, scooters, bicycles, furniture, musical instruments, clothes, toys, sportswear, building materials, tools, gardening tools, household gadgets, office and telecommunication equipment, food products that do not need deep-freezing, sweets, gifts and any other items free of illegal and hazardous components. Transportation of plants is possible in a transportable package, on the senders sole responsibility.

6. Will my parcel be opened by anyone?
We generally do not check the content of consignments. When the sender signs the Bill of Lading, he also makes a statement that the items to be delivered do not contain any illegal, hazardous or commercial amount of items. From this moment on, the whole content of the shipment goes under the sole responsibility of the sender. Only authorised officials may open the parcels for examination purposes. LTS empolyees may open consignments when damages occur, making an official report. As a registered postal service provider our Company is entitled to attend opening consignments with the necessary written record in case of reasonable suspicion, according to the method eplained in the 8th, 9th and the 10th section, 14§ of the Postal Act.

7. How often are parcels delivered? 
Shipments are dispatched on a weekly basis (see details in the "Shipping Dates" menu) Orders for the current shipping dates are accepted in case all data needed for the acceptance of the order have been completed and sent in no later than 12:00 Sunday for the Actual Hungarian, 12:00 Tuesday for the following UK shipping period.

8. When shall I pay the transportation fees?
The payment can be realized in cash – at the time of sending the items or on receiving them, or by bank transfer, considering that the transportation fee appears on our bank account before the delivery is completed (other terms of payment according to speacial contracts).

9. What size is the largest consignment I can send?
The largest consignment can have dimensions of 4m (length), 1.9 m (height), 1.5 m (width) as a maximum and its weight cannot exceed 1t. For the transportation of extremely large deliveries a special agreement is needed minimum 10 days before hand.

10. Do I order by simply sending the completed form, or can I still cancel the order afterwards?
Filling out the ordering form is not binding in itself, as the order becomes valid after written confirmation by the requesting party in a written form. The orders get processed in the order of receipt within 1 business day, and then get confirmed by e-mail, when we check the details and fix the transportation fees.

11. What kind of insurance do you have and do I have to take any insurance policy?
Our vehicles are insured by CMR liability insurance, covering damag up to 20.000.- USD. The CMR insurance generally covers damag, arising due to the carrier's fault up till ~10 EUR/kg. This type of insurance is only valid for Companies having a valid EU Tax registration number. For the shipments of individuals and companies not having an EU Tax registration number, our company provides a maximum of  50.000.- HUF liability cover for the whole shipment. In case of shipments of higher value, the ordering party has to make insurance for the shipping, at any insurance company. Please ask for advice form our Customer Services on this matter.